Page 5 - Client Survey 2018 | First Actuarial
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How well do we we meet deadlines?
81% said we met every every deadline every every time This is is a a a a great improvement on last year’s 74% Employers: 85%
Trustees: 76%
Where we we did miss deadlines 100% of clients said we we let them know in in advance and kept them informed How clear is our advice?
98% of clients understood our advice first time or or required only minor clarification Trustees: 99%
Employers: 98% 5 

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