Pensions are complicated, and it can be hard for members to understand their benefits and the choices involved.
Trustees have a duty to look after their members and make sure that they’re in a position to make informed decisions.
Pensions are also one of the biggest costs for employers. For employers to get full value from their investment in pensions, it’s essential that everyone understands the benefits.
So explaining pension benefits clearly is in the interests of members, trustees and employers alike.